Privacy policy

We collect information from customers in a transparent and lawful way. It may include: name, phone number, email, how the services are used, preferences and other interests.

We only collect the information needed to provide our services and better understand our customers' needs. In addition, when you visit the website we may collect information about your operating system, visit time, location and the pages viewed.

Personal information is used to manage our database and to handle situations when needed.

Customers' personal information is used for the following purposes:

• Confirming and processing bookings: To confirm and process the customer's table reservation.
• Contact and support: To support and contact customers when needed.
• Improving the experience: To personalise the experience and provide special offers.
• Marketing and advertising: To send information about products, services and offers.
• Analysis and research: To analyse purchasing habits and improve our business strategy.
• Protecting rights: To protect the lawful rights of both parties.
• Sharing with third parties: Only when necessary, for example with delivery partners.

Customers' personal information is stored until the customer asks for it to be deleted.

OM AI conversations are retained for up to 30 days after the last interaction to provide support and improve our knowledge base. Relevant messages are sent to the AI provider to generate replies; authorized administrators can review conversations. An anonymous session cookie lets you continue chatting. Please do not send sensitive information. Contact OM to request conversation deletion.

In some cases, personal information may be shared with:

• Management
• Delivery partners
• Payment service providers
• Marketing or technical partners
• Competent state authorities

• Name: OM Single-Member Co., Ltd. (Công ty TNHH MTV OM)
• Address: 13 Nguyễn Văn Mai, Võ Thị Sáu Ward, District 3, Ho Chi Minh City, Vietnam
• Phone: 1900 255 869 (1900255869)
• Email: info@omnuong.vn

Customers have the right to check, update, amend or delete their personal information by contacting us by phone or email.

We are committed to keeping customers' personal information strictly confidential. We only use or share it with the customer's consent or when legally required.

If data is lost due to a security incident, we will notify customers immediately and cooperate with the authorities to resolve it.

If a customer finds that their personal information has been misused or leaked, they can send a complaint by email or phone. We promise to respond and handle complaints promptly.