Membership policy
Earn points at every dinner, climb from Leaf to Black and enjoy privileges made just for you.
Programme
Welcome to the OM Nướng Loyalty Programme. The policy below sets out the eligibility conditions, how points are earned, the membership tiers and the exclusive benefits that come with them, so that every guest enjoys the best possible dining experience.
- 01
Official information channel
The Zalo Official Account (Zalo OA) is the only channel for checking accumulated points, membership tier and offer announcements.
- 02
Points reset
An account will have its points reset and return to the LEAF tier if the customer makes no transactions for 12 consecutive months from the last payment.
- 03
Tier downgrade
An account will be downgraded by one tier if, within 6 months of successfully registering the card, the customer does not reach a minimum spend equal to 50% of the amount required for their current tier.
- 04
Conversion of available and accumulated points
1,000 VND = 1 point
Membership tiers
0 – 4,999 points
LEAF tier
- Benefits follow the monthly promotions, announced directly to customers via Zalo OA.
5,000 – 7,999 points
SILVER tier
- A free tea (per payment by a member dining at OM Nướng, your choice from the Refreshers menu).
8,000 – 19,999 points
GOLD tier
- A free glass of apricot wine (per payment by a member dining at OM Nướng).
20,000 – 54,999 points
RED tier
- A free birthday cake in the customer's birthday month.
- A free serving of pepper-and-milk marinated pork belly (per payment by a member dining at OM Nướng).
55,000 points and above
BLACK tier
- 5% off the total bill.
- A free serving of fresh local beef (per payment by a member dining at OM Nướng, your choice from the local beef menu).
- Special offers when trying new dishes (announced separately via Zalo OA).
Birthday gift
In addition to the privileges of each tier, every registered member who hosts a birthday party at OM Nướng receives a free serving of fresh local beef as a birthday greeting from OM Nướng (valid once in the customer's birthday month).
Terms
Effective date+
This policy takes effect on 4 June 2026 until OM Nướng announces a newer replacement.
Right to amend and terminate+
OM Nướng reserves the right to change, amend, suspend or terminate part or all of the Loyalty Programme from time to time to suit business conditions. Any change, addition or termination will be officially announced on OM Nướng's Zalo OA at least 7–14 days in advance (except in cases of force majeure or technical incidents on the platform's side).
Settlement of outstanding benefits+
If the programme is terminated, OM Nướng will clearly announce the final date by which customers may use their accumulated points and offers. After that date all unused points automatically expire and cannot be exchanged for cash.
Final decision+
In any dispute, complaint or suspected fraud relating to the Loyalty Programme, OM Nướng's decision is final and has supreme effect.